Privacy Policy

1. Audience

This policy applies to all visitors to our website and customers who have subscribed to the services we offer ('you' and 'your').

2. Purpose of this policy

We respect your privacy and take the protection of personal information very seriously. The purpose of this policy is to describe the way we collect, store, use, and protect information that can be associated with a specific natural or juristic person and can be used to identify that person ('personal information'). Personal information:

2.1 includes

  • certain information collected on registration (see below); and
  • optional information that you voluntarily provide to us (see below).

2.2 excludes

  • information that has been made anonymous so that it does not identify a specific person;
  • permanently de-identified information that does not relate or cannot be traced back to you specifically; and
  • non-personal statistical information collected and compiled by us and information that you have provided voluntarily in an open, public environment or forum including (without limitation) any blog, chat room, community, classifieds or discussion board. Because the information has been disclosed in a public forum, it is no longer confidential and does not constitute personal information subject to protection under this policy.

3. Acceptance of terms

You must accept all the terms of this policy when you register for or use any of our services. If you do not agree with anything in this policy, then you may not register for and/or use any of the services. You may not access our website or use our services if you are younger than 18 years old or do not have legal capacity to conclude legally binding contracts. By accepting this policy, you are deemed to have read, understood, accepted, and agreed to be bound by all its terms.

4. Changes

We may change the terms of this policy at any time. We will notify you of any changes by placing a notice in a prominent place on the website or by email or by having you accept the policy by displaying the updated policy upon next login. If you do not agree with the change you must stop using the services. If you continue to use the services following notification of a change to the terms, the changed terms will apply to you and you will be deemed to have accepted such terms.

5. Collection

5.1 On registration

Once registered on our website, you will no longer be anonymous to us as you would have provided us with your personal information. This personal information will include:

  • your name and surname;
  • your email address;
  • your user ID and password; and
  • bio data, including your title, gender, identity number, cultural background, first language, preferred language, and timezone.

5.2 Collection on use

In order to provide the services to you, you will be asked to provide us with additional information on a voluntary basis ('service information').

5.3 Optional details

You may also provide additional information on a voluntary basis. This includes content or products that you decide to upload or download from our website or when you enter competitions, take advantage of promotions, respond to surveys, register and subscribe for certain additional services, or otherwise use the optional features and functionality of the website.

5.4 Collection from browser.

We automatically receive and record Internet usage information on our server logs from your browser, such as your Internet Protocol address (IP address), version of software installed, system type, screen resolutions, colour capabilities, plug-ins, cookie preferences and JavaScript enablement. We require this data to check whether your device will be able to run the assessments properly and to ensure that the integrity of the assessment experience is maintained. The data we collect to achieve this will not be used for any other purpose and will never be shared with third parties.

5.5 Cookies

When you access our website we may send one or more cookies (small text files containing a string of alphanumeric characters) to your computer to collect certain usage information. We use session cookies (which disappear after you close your browser) and persistent cookies (which remain after you close your browser and which can be removed manually) and may be used by your browser on subsequent visits to our website. We use information gathered by cookies to improve the website. Please note that some of our business partners (e.g. assessment providers) use their own cookies or widgets on our website. We have no access to or control over them however any personal information passed to us may be removed or anonymised upon such request. Information collected by any such cookie or widget is governed by the privacy policy of the company that created it, and not by us.

5.6 Web beacons

Our website may contain electronic image requests (called a 'single-pixel gif' or 'web beacon' request) that allow us to count page views and to access cookies. Any electronic image viewed as part of a web page can act as a web beacon. Our web beacons do not collect, gather, monitor or share any of your personal information. We merely use them to compile anonymous information about our website.

5.7 Purpose for collection

We may use any service information and optional information provided by you for such purposes as indicated to you at the time you agree to provide such service information or optional information. We may use your usage information for the purposes described above and to:

  • remember your information so that you will not have to re-enter it during your visit or the next time you access the website;
  • monitor website usage metrics such as total number of visitors and pages accessed; and
  • track your entries, submissions, and status in any activities in connection with your usage of the website.

6. Consent to collection

  • We will obtain your consent to collect personal information:
  • in accordance with applicable law; and
  • at the time you provide us with any registration information or optional information.

7. Use

7.1 Messages and updates

We may send administrative messages and email updates to you regarding the website. In some cases, we may also send you primarily promotional messages. You can choose to opt-out of promotional messages.

8. Disclosure

8.1 Sharing

We may share your personal information with:

  • Other divisions or companies within the group of companies to which we belong, being TTS-Talent Technology Solutions (Pty) Ltd so as to provide joint content and services like registration, for transactions and customer support, to help detect and prevent potentially illegal acts and violations of our policies, and to guide decisions about their products, services and communications;
  • An affiliate, in which case we will seek to require the affiliates to honour this privacy policy;
  • Our service providers under contract who help with parts of our business operations (including fraud prevention and technology services). Our contracts dictate that these service providers only use your information in connection with the services they perform for us and not for their own benefit;

8.2 Regulators

If you contact us regarding your experience with using any of our products, we may disclose your personal information as required by law or governmental audit.

8.3 Law enforcement

We may disclose personal information if required:

  • by a subpoena or court order;
  • to comply with any law;
  • to protect the safety of any individual or the general public; and
  • to prevent violation of our service terms.

8.4 No selling

We will not sell personal information. No personal information will be disclosed to anyone except as provided in this privacy policy.

8.5 Research purposes

We may disclose aggregate statistics (information about the user population in general terms) about the personal information to business partners.

8.6 Employees

We may need to disclose personal information to our employees that require the personal information to do their jobs.

8.7 Change of ownership

If we undergo a change in ownership, or a merger with, acquisition by, or sale of assets to, another entity, we may assign our rights to the personal information we process to a successor, purchaser, or separate entity. We will disclose the transfer on the website. If you are concerned about your personal information migrating to a new owner, you may request us to delete your personal information.

9. Security of personal information

We protect your information in the manner specified in our security policy. Our hosting company will host our website in a secure server environment that uses a firewall and other advanced security measures to prevent interference or access from outside intruders. We authorize access to personal information only for those employees who require it to fulfil their job responsibilities.

10. Accurate and up to date

We will try to keep the personal information we collect as accurate, complete and up to date as is necessary for the purposes explicitly defined in this policy. From time to time we may request you to update your personal information on the website. You are able to review or update any personal information that we hold on you by accessing your account online, by emailing us, or by phoning us. Please note that in order to better protect you and safeguard your personal information, we take steps to verify your identity before granting you access to your account or making any corrections to your personal information.

11. Retention of personal information

We will only retain your personal information for as long as it is necessary to fulfil the purposes explicitly set out in this policy, unless:

  • retention of the record is required or authorised by law; or
  • you have consented to the retention of the record.

During the period of retention, we will continue to abide by our non disclosure obligations and will not share or sell your personal information

12. Limitation

We are not responsible for, give no warranties, nor make any representations in respect of the privacy policies or practices of linked or any third party websites.

13. Enquiries

If you have any questions or concerns arising from this privacy policy or the way in which we handle personal information, please contact us at info@tts-talent.com

Security Policy


1. We will ensure that:

  • We host our website in a secure server environment that uses advanced security measures to prevent interference or access from outside intruders.
  • Regular backups of data are performed to ensure data recovery in the case of accidental loss.
  • All access to our system is logged. If any unauthorised behaviour should occur, this will assist us in identifying and resolving unauthorized actions on our system.
  • We comply with local and international laws regarding the collection and protection of personal information.
  • Reasonably comply with our clients' data protection needs to the extent allowable by local and international laws.

2. Please note the following:

  • The third parties whose systems we link to are responsible for the security of information while it is collected by, stored on, or passing through the systems under their control. Although we cannot assume responsibility for the information security practices of third parties, we work with them to ensure information are securely collected, transmitted and stored.

3. Actions you can take to help ensure the security of your information

  • Please only log in to your account from a page that begins with http://tts-talent.com/ or http://tts-assess.com/.
  • We will never ask you to confirm your username and password or other sensitive information by clicking on any links in an email other than the email link we send you at registration to verify your email address. Be aware of 'phishing' attacks where criminals attempt to obtain your sensitive information by sending you an email, masquerading as an email from us, asking you to access your account or verify information via links in the email, or diverting you to a fake TTS website. Please report any suspected phishing attacks to us immediately to prevent any harm to you or other users.

4. Contact us

  • Please report any suspicious or unauthorised activity relating to your use of www.tts-talent.com or www.tts-assess.com by contacting us at info@tts-talent.com or telephonically at our offices. This will ensure the security of our data as well as yours.

5. Keeping your information secure

  • We may need to take steps to keep your information secure and our systems operable. To this end, we reserve the right to take appropriate actions at any time necessary. As part of our agreement with you, our client, we ask that you do not undertake or permit anything that may compromise the system under our control.

6. Data Security.

6.1 Technical Controls.

Vendors of TTS will implement and maintain appropriate technical and organizational measures and other protections for Client Information, including, without limitation, (w) host and network based intrusion detection systems, penetration tests (conducted through the use of a party other than Vendors), (x) controls against unauthorized access (including, without limitation, viruses and malicious software), (y) encryption of all data in transit electronically, and (z) controls preventing the loading of Personal data on: (a) any laptop computers or USB drives, unless such data is encrypted, or (b) any other portable storage media that can be removed from Vendor's premises, unless approval of the officer of Vendors responsible for such Personal data is obtained and the loading of such data on such portable storage media is necessary for Vendors to perform under this Terms of Business; provided, however, that the technical and organizational measures and other protections to be implemented by Vendors shall at all times conform with the TTS Standard Operating Procedures.

6.2 Incident Reporting.

TTS Vendors will promptly and without delay - but in no event later than 48 hours from the occurrence - report to TTS any unauthorized use, loss, or disclosure of Personal data or other Information. Vendors will cooperate fully with TTS in investigating any such unauthorized use, loss, or disclosure, and will take all actions as may be necessary or reasonably requested by TTS to mitigate the problem, including, without limitation, notifying affected individuals and/or governmental entities, minimize any resulting damage, and review TTS written recommendations to enhance its security measures after a forensic investigation or audit (e.g., implementing encryption solutions). Vendors agrees that it will not notify affected individuals and/or governmental entities without contacting TTS first and obtaining written instruction from TTS. Vendors agrees to ensure that any Agent to whom it transfers or discloses TTS Client Information (including, without limitation, Personal data) pursuant to this Terms of Business has implemented and maintains a data privacy incident reporting process for the prompt reporting of any privacy or data security breaches to Vendors, who, in turn, shall promptly report this information to TTS.

6.3 Compliance.

Vendors will cooperate fully with TTS's reasonable requests for access to, correction of, and destruction of Personal data in Vendor's possession, which destruction shall be certified to TTS in writing. Furthermore, TTS, its Agents, and any governmental entity with jurisdiction or oversight authority, may, upon prior notice to Vendors, audit Vendor's records of TTS Information, and, to the extent relevant to the security of TTS Information, Vendor's security practices and data Processing activities, and speak with Vendor's personnel who are familiar with such records, practices and activities. Vendors will make all reasonable efforts to comply with all instructions or other requirements provided or issued by TTS from time to time relating to Personal data to the extent Vendors reasonably determines such compliance is appropriate for the performance of its obligations under this Terms of Business and complies with applicable Laws. If Vendors do not believe such compliance is appropriate, it shall promptly notify TTS, and Vendors and TTS will discuss and determine how to proceed.

6.4 Vendors Assessments.

Vendors shall from time to time (but no less frequently than once every 2 years) conduct an ongoing privacy assessment and security validation of those Affiliates and Agents, if any, to whom it has transferred Personal data or other TTS Information pursuant to this Terms of Business. During the term of this Terms of Business, Vendors shall, wherever possible, provide prior written notice, or, if prior notice is not possible, provide written notice as soon thereafter as practicable, when any Affiliate or Agent that is to assist Vendors in performing the services under this Terms of Business will have access to TTS Information.

7. Privacy and Data Security Laws.

7.1 Consent.

TTS vendors acknowledges and agrees that Vendors PERSONAL DATA may be collected, Processed, and/or transferred (each, a 'Transfer') across international boundaries to TTS Systems. To the extent that such Vendors PERSONAL DATA requires consent from such personnel prior to subsequent Transfer by TTS, Vendors agrees that it shall be solely responsible for obtaining legally compliant consent permitting the Transfer of such Vendors PERSONAL DATA.

7.2 Limited Processing and Disclosure.

TTS vendors will (i) Process (as defined below) Personal data only on TTS's written instruction and consistent with this Terms of Business and applicable Law, (ii) not Process Personal data for any other purpose, (iii) only Process Personal data in the jurisdiction in which TTS originally delivered the PERSONAL DATA to Vendors or to which access was granted by TTS unless otherwise approved by TTS in writing, (iv) immediately stop Processing (as defined herein) Personal data upon written request from TTS, and (v) not disclose, transfer or provide access to Personal data to any third party, including its Affiliates or Agents, without TTS's prior written approval.

For purposes of this Terms of Business, 'Process' or 'Processing' means any operation or set of operations which is performed upon Personal data, whether or not by automatic means, such as collection, recording, organization, storage, adaptation or alteration, retrieval, consultation, use, transfer, disclosure by transmission, dissemination or otherwise making available, alignment or combination, blocking, erasure or destruction.

7.3 U.S. and International Data Protection Laws.

TTS vendors shall comply with all U.S. and international Laws governing or relating to privacy, data protection, data security and the handling of data security breaches when Processing Personal data. When and as required by TTS from time to time, Vendors shall promptly execute and cause its Affiliates and Agents to promptly execute, supplemental security and data protection terms, including controller-to-processor data transfer agreements, on such terms and conditions as shall be mutually agreed upon and as required for the Processing or transfer of Personal data in accordance with the applicable requirements of U.S. or international Law.

7.4 European Union.

To the extent that TTS vendors shall Process any Personal data governed by the local Laws implementing the European Union Data Privacy Directive (95/46/EC) ('EU Privacy Laws'), Vendors shall Process such Personal data (i) in the European Economic Area ('EEA') or in a country considered by the European Commission as providing adequate data privacy protection, or (ii) outside the European Economic Area or a country considered by the European Commission as providing adequate data privacy protection provided Vendors ensures that the transfer of such Personal data outside the EEA and its subsequent Processing is done in compliance with applicable Law by means of (a) Vendor's participation, to TTS's satisfaction, in the U.S.- EU Safe Harbor Framework recognized by decision 2000/520/EC of the European Commission, (b) entering into the appropriate controller-to-processor data transfer agreement approved by the European Commission, and/or (c) other mechanism acceptable to TTS that effectively complies with the applicable requirements under applicable Law.

7.5 Data Controller/Data Processor.

The parties agree that for any Processing of Personal data in any medium or format governed by EU Privacy Laws, TTS shall be the 'data controller' and the Vendors shall be the 'data processor', as such terms are understood under such Laws.

7.6 Complaints or Requests; Data Subject Requests.

Vendors shall promptly notify TTS upon receipt of any complaint or request (including 'data subject access' requests) relating to Vendor's obligations under the relevant data protection Law that may impact TTS, and such impact shall be deemed a Loss (as defined in Section 11 hereof). Vendors shall provide cooperation and assistance in relation to such complaint or request as reasonably requested by TTS, including acting timely in accordance with TTS's instructions and timetables. When and as required by TTS, Vendors will assist TTS in identifying, copying, preserving, or producing Personal data that is (i) in the possession of the Vendors, its Affiliates or Agents, or (ii) stored in facilities under management or control of Vendors, its Affiliates or Agents, including for purposes of TTS satisfying the order or request of a governmental entity or a third party with access rights over the Personal data.


Contact Information:

All comments, queries and requests regarding our services are welcomed.

Email: info@tts-talent.com

Last update : 03 May 2018

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